We want you delighted with your beautiful new jewelry! And if you aren't delighted you can return or exchange it with NO restocking fee within 30 days* of pickup or delivery.
Exclusions:
- Must be in brand new, unworn condition or else a refurbishing fee of $79 may be required.
- Item cannot be modified in anyway, such as ring sizing.
- Personalized or custom pieces. These were custom made for you therefore they cannot be returned.
- See below for specific brand return information.
Returns: These rings are made to order = final sale / non-returnable.
Size Exchanges:
- Within 1st 6 months, the ring can be remade in your new size for only a 25% deductible of the full price of ring. Includes free return shipping back to you.*
- After 1st 6 months, the ring can be remade in your new size for only $79 for most rings. Precious metal size exchanges will vary depending on sizing, ring model and current market value. Includes free return shipping back to you.*
Warranty: Click here for warranty information.
Returns: These rings are made to order = final sale / non-returnable.
Size Exchanges:
- Standard Elysium rings = 1st size exchange free, $39 return shipping applies.* Any additional size exchange, $199. Includes free return shipping back to you.*
- Elysium rings with precious metal and/or custom engraved = 25% deductible of current model price. Includes free return shipping back to you.*
Warranty: Click here for warranty information.
Returns: Our standard 30 day returns.
Size Exchanges:
- Within 1st 30 days, one time free size exchange. $25 return shipping applies.* Size exchanges make the ring final sale, non-returnable for refund.
- After 1st 30 days, only $79 for size exchanges including free return shipping back to you.*
Warranty: Click here for warranty information.
Returns: Our standard 30 day returns.
Size Exchanges:
- Within 1st 30 days, one time free size exchange. $25 return shipping applies*. Size exchanges make the ring final sale, non-returnable for refund.
- After 1st 30 days, only $79 for size exchanges including free return shipping back to you.*
Warranty: Click here for warranty information.
How to send back your jewelry to us?
- No RA needed.
- Include a copy of your invoice so we know who the package belongs to.
- Include a note letting us know why you are sending your jewelry back to us.
- Package the jewelry securely in a box.
- Do NOT send the jewelry back in an envelope. The jewelry will probably not make it way back to us. At the Post Office sorting facilities envelopes with jewelry tend to get ripped open and jewelry is forever lost. (Yes, we occasionally receive a letter with a hole torn in it where we could see a ring was once there.)
- Do not make mention of jewelry on the outside of the package.
- We highly recommend you use a shipping method that is insured for the value of the jewelry AND comes with a tracking number.
Our Shipping Address
Yates & Co
ATTN: Returns
3501 McHenry Ave Suite F18
Modesto, CA 95356
Telephone: (209) 523-1442
*Please note, you are responsible for shipping fees when shipping your jewelry back to us.
*International shipping fees apply when applicable.
